StreetLink is a brilliant free resource that connects people sleeping rough with local authorities and outreach services that can offer them advice and support. By knowing how to use StreetLink, you can take the first step in helping people in need this winter.
StreetLink has a free app, a website and phone line that can be reached on 0300 500 0914.
If there’s an emergency, the person needs urgent care or you think they’re under the age of 18, you should call 999 immediately.
To use StreetLink you must first create an account by registering your name and email address with a secure password. This can be done through the app or via the StreetLink website.
Once registered with an account you’re set up and ready to help. The details that you provide can help the outreach teams locate the individual, meaning it’s important to be as accurate as possible in your report. Ensure that you submit the time, date and postcode where you saw them – you can then pinpoint the exact location on an interactive map.
It’s also important to provide an accurate description of what they look like, taking into account their age, gender, physical appearance or any distinctive clothes (i.e. blue backpack or red shoes) that they are wearing: this can all help the outreach worker locate them faster.
StreetLink finds out what has happened as a result of the alert and will, if requested, provide you with an update of the action taken and conclusion by email within 14 days.